Refund policy
Return & Refund Policy
At Hudson’s Paws Designs, each item is made especially for you after your order is placed. Because our products are printed on demand, we are unable to accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer preference.
Please review product descriptions and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
Once the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you. In most cases, damaged or defective products do not need to be returned.
Size and Color Choices
Because every product is made to order, we cannot offer refunds or exchanges if the wrong size, color, or product variation was selected at checkout.
Please review the sizing chart and product details before ordering.
Cancellations and Order Changes
Orders enter production quickly. If you need to request a cancellation or change, please contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once production has begun.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Questions or Problems With an Order
We want you to be happy with your Hudson’s Paws Designs purchase. If something isn’t right, please contact us through our Contact page and we’ll be glad to help.