Shipping policy

Shipping Policy

Hudson’s Paws Designs creates many of our products especially for you after your order is placed. Because items are made to order, please allow time for both production and shipping.

Order Processing

Most orders begin production shortly after they are placed.

Production times may vary depending on the product, order volume, holidays, or other factors. Once your order has entered production, changes or cancellations may no longer be possible.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Rates may vary depending on the products ordered, quantity, and delivery location.

Estimated Delivery Time

Estimated delivery times are shown during checkout whenever available.

Delivery estimates include carrier transit time but may not include all production time. Most customers should allow several business days for production in addition to shipping time.

Delivery dates are estimates and are not guaranteed.

Tracking

When tracking information becomes available, it will be sent to the email address used at checkout.

Please allow some time for tracking information to update after your shipping confirmation is sent.

Multiple Items

Items in the same order may occasionally be produced or shipped separately. If this happens, you may receive more than one package and more than one tracking number.

Shipping Delays

Carrier delays, severe weather, holidays, high order volume, or other circumstances outside our control may occasionally affect delivery times.

Hudson’s Paws Designs is not responsible for carrier delays after an order has been shipped, but we are happy to help you investigate a delivery problem.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipping.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Lost or Missing Packages

If tracking indicates a problem with your shipment or your package has not arrived within a reasonable period after the expected delivery date, please contact us through our Contact page.

We will review the situation and help determine the appropriate next step.